Privacy Policy

Maitri Help Privacy Policy

Effective Date: March 15, 2024

Maitri Help ("Maitri," "we," "us," or "our") respects the privacy of our users ("you" or "your"). This Privacy Policy describes how we collect, use, disclose, and secure your information through our website located at https://www.maitrihelp.com/ (the "Website") and our mobile application (the "App").

Information We Collect

We collect several types of information from and about users of our services:

Registration Information: When you create an account on the App, you provide your full name, email address, and phone number.

Usage Information: We collect information about your activity on the App, such as the tasks you create, the supporters you invite, and how you interact with the App's features.

Contact Information: When you use the Website's contact form, you provide your name, email address, and the content of your message.

Device Information: We collect information about the device you use to access the App, such as the device type, operating system, and unique device identifier.

How We Use Your Information

We use the information we collect to:

- Provide, operate, and maintain our services.

- Create and manage your account.

- Send you important information about the App, including updates, security alerts, and support messages.

- Facilitate communication between you and your supporters.

- Connect you with additional paid services offered through the App (when available).

- Analyze how you use the App to improve our services.

- Respond to your inquiries and support requests.

Information Sharing and Disclosure

We will not share your personal information with third parties without your consent, except in the following limited circumstances:

Service Providers: We may share your information with third-party service providers who help us operate the App and Website, such as data storage providers or customer support platforms. These service providers are obligated to use your information only to perform services on our behalf.

Legal Requirements: We may disclose your information if we are required to do so by law, in response to a subpoena or court order, or to comply with other legal processes.

Merger or Acquisition: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new owner.

Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is 100% secure. We cannot guarantee the security of your information.

Your Choices

You have certain choices regarding your information:

Access and Update Your Information: You can access and update your account information [through contact support] in the App settings.

Delete Your Account: You can delete your account through the App settings.

GDPR and CCPA

Under the GDPR and CCPA, you have certain rights regarding your personal information, including:

Access: You have the right to request access to the personal information we hold about you.

Rectification: You have the right to request that we correct any inaccuracies in your personal information.

Erasure: You have the right to request that we delete your personal information under certain circumstances.

Data Portability: You have the right to receive a copy of your personal information in a structured, machine-readable format.

Objection to Processing: You have the right to object to the processing of your personal information under certain circumstances.

To exercise any of these rights, please contact us using the contact details provided at the end of this Privacy Policy.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us using the contact details provided at the end of this Privacy Policy. .

International Transfers

Your information may be transferred to and processed in countries other than your own, where data protection laws may be different from those in your country. We will ensure that any such transfers comply with applicable data protection laws and that adequate safeguards are in place to protect your personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Website and App.

Data Retention

We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to retain your information, we will securely dispose of it.

If you have any questions about this Privacy Policy, please contact us by email at contact@maitrihelp.com